Compassionate Home Care Services
Quality support for your loved ones at home, tailored for them.
About Us
Our Mission
Our mission is to deliver compassionate and professional care that promotes independence and dignity for our clients. We believe that everyone deserves to receive quality health care and service in a familiarity of their own home.
Our Services
Personal Care
Personal Care
Personal Care
Personal care services support daily self-care activities, helping clients maintain hygiene, dignity, and independence in their own home. Our trained staff provide respectful, discreet assistance tailored to individual needs and preferences.
Services may include:
- Showering and bathing assistance
- Dressing and grooming
- Personal hygiene and oral care
- Toileting and continence support
- Mobility and transfer assistance
- Support with morning and evening routines
We ensure clients feel comfortable and empowered while receiving the care they need to feel their best every day.
Nursing
Personal Care
Personal Care
Nursing services provide essential clinical care in the comfort of your home, helping you manage health conditions and maintain your independence. Our qualified nurses deliver compassionate, expert support tailored to your personal health needs.
Services may include:
- Wound care and dressing changes
- Medication management and administration
- Continence assessments and support
- Chronic disease monitoring (e.g. diabetes, heart conditions)
- Health assessments and care planning
- Post-hospital support
With a focus on dignity and respect, our nursing team works closely with you, your family, and other healthcare professionals to ensure the best possible outcomes.
Allied Health
Personal Care
Transport & Social Support
Allied Health services support clients' physical, mental, and emotional wellbeing through specialised, non-medical care tailored to individual needs. These services play a vital role in maintaining independence at home.
Services may include:
- Physio for strength, balance, mobility
- Occupational therapy to enhance daily living and safety at home
- Podiatry for foot care and fall prevention
- Dietetics for nutritional advice and meal planning
- Speech therapy for communication or swallowing difficulties
- Psychology counselling for emotional support
Each service is delivered by qualified professionals and coordinated as part of your personalised care plan.
Transport & Social Support
Transport & Social Support
Transport & Social Support
Transport and social support services help clients stay connected to their community and maintain independence in their daily lives. These services assist with getting to appointments, running errands, and participating in social activities that support emotional wellbeing.
Services may include:
- Transport to medical and allied health appointments
- Assistance with shopping and banking
- Support attending community events or social outings
- Companionship and conversation
- Escort services for safety and reassurance
We aim to reduce isolation and empower our clients to live an active, engaged lifestyle with the right support by their side.
Domestic Assistance
Transport & Social Support
Domestic Assistance
Domestic Assistance supports older Australians with everyday household tasks they may find difficult to manage on their own. This service helps clients maintain a clean, safe, and comfortable home environment, promoting independence and wellbeing.
Services may include:
- General cleaning (e.g. vacuuming, mopping, dusting)
- Dishwashing
- Laundry and ironing
- Bed making and linen changes
- Basic household organisation
These services are tailored to meet each client’s individual needs and preferences, ensuring dignity and respect in their own home.
Gardening
Transport & Social Support
Domestic Assistance
Gardening support helps clients maintain a safe, tidy, and enjoyable outdoor space. This service is essential for reducing hazards, supporting mobility around the home, and enhancing quality of life.
Services may include:
- Lawn mowing and edging
- Weeding and pruning
- Hedge trimming
- Green waste removal
- General garden maintenance
Our team ensures your garden remains well-kept and accessible, allowing you to enjoy your outdoor areas with confidence and comfort.
Home Care Package
Care Management
Case Management is an essential service of your Home Care Package. Your Care Manger will complete an assessment with you to help you identify your needs and goals and establish a plan of eligible care and services within your allocated package budget.
Domus Care operates on a Full Case Management model. This means you will be allocated a dedicated case manager who will be in regular contact with you to monitor your needs, goals and budget and prioritise any changes to service so you are getting the results you want. This model gives you peace of mind that you are receiving the care and services you require, based on your assessed care needs
Domus Care delivers Home Care Services under a brokerage agreement in partnership with the Wongaburra Society.
How to Access a Home Care Package
If you are considering a home care package to assist you with help around the house the My Aged Care website is a good place to start https://www.myagedcare.gov.au/.
There are 5 Steps involved and leading up to you receiving a Home Care Package.
Step 1 – Referral to MyAgedCare
To apply for a Home Care Package, you or your nominated representative need to contact My Aged Care on 1800 200 422. You will need to request an assessment for your Home Care Package and will be provided a referral code.
Domus Care can assist you to make the referral for an assessment to My Aged Care (www.myagedcare.gov.au), contact us on 1800 152 132 or hello@domuscare.com.au.
We can provide support services while you wait for your Home Care Package services to commence.
If Domus Care is your provider of choice, we will be notified of the assessment outcome and contact you to commence your package.
Step 2 – Assessment
My Aged Care will contact you by phone to organise a time and date for your assessment. You will be asked for your Medicare number and your current health status, your needs, any current services along with your medical history.
Post this initial assessment, My Aged Care will arrange a time for the Aged Care Assessment Team (ACAT) to complete a full assessment to determine if you are eligible for a Home Care Package. The ACAT assessor will develop a Support Plan. This will list the information regarding your health and their recommendation for services and your short-term and long-term goals
Post your assessment, MyAged Care will send you a letter informing you if you are eligible for a HomeCare Package and the funding level. If you have been approved for a package you will be placed on the National Waitlist and notified when a package has been allocated to you.
Step 3 – Home Care Package Assigned
You will receive a letter from My Aged Care that you have been assigned a Home Care Package, the level of package that has been allocated to you and the referral number to provide to Domus Care.
Please note that you will have 56 days from the date you receive your letter to select and commence services from your chosen provider, such as Domus Care.
An extension of 28 days can be applied for, contact My Aged Care or Domus Care.
Step 4 – Home Care Agreement
If you choose Domus Care, please provide us with the 13-digit referral code that is listed on your approval letter from My Aged Care.
After receiving this, Domus Care will arrange for a face-to-face home visit, discuss with you the Home Care Package Agreement, your rights and responsibilities as a consumer and the schedule of fees. You will be asked to sign two copies of each document. One copy will be provided to yourself, the other will be retained by Domus Care.
Step 5 – Care and Services
You will be allocated a dedicated Case Manager, who will discuss with you your goals and assessed care needs. Your Case Manager will develop an individualised care plan and budget with you. The care plan and budget will list the care and services that will be funded by the home care package and provided to you. If your care needs change and you require different care and services, your Case Manager will complete are view of your care plan and budget.
Your Home Care Package commences from the date you sign your agreement, and your Care Plan and Budget can only be changed with your agreement.
Your services can now commence!